I’m afraid my English isn’t very good, could you speak slowly please?’.‘Would you mind speaking up a bit please?’.‘I’m afraid I can’t hear you very well’.Tell the other person immediately, otherwise you might miss some important information! Most people will appreciate your honesty, and will be happy to oblige. If you don’t understand everything the other person is saying, be honest. ‘I’m afraid there’s no one here by that name’.‘You may have dialled the wrong number’.‘I’m sorry, he’s out of the office today’.‘I’m afraid _’s busy at the moment, can I take a message?’.‘That line is engaged at the moment, could you call back later please?’.‘I’m afraid the line is busy at the moment’.You can use some of the following phrases in these circumstances: If you are the one answering a call, you might not be able to help the caller. What’s the difference between direct and indirect questions If you are transferring a caller to someone else, you should let them know that you are doing so, just so they know what is happening, as the silent tone could be mistaken for a disconnected line! If you are the one being transferred, you will often hear the person use the following phrases: ‘Could you put me through to extension number _ please?’Įnglish For Information Technology ProfessionalsĪsking the caller to wait / Transferring a call.‘I would like to make a reservation please’.‘Is that definitely the right name/number?’.‘Can I ask whom I’m speaking to please?’.If you’re calling for a specific reason, just explain briefly what it is. If you need to ask for a specific person, then phrase your request as a polite question, if you only have an extension number and no name, you can say so.
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How to Deal with Problems Faced by Students of English?Īsking for more information / Making a request You may need to use these if you are answering someone else’s phone, because they are unable to answer it themselves, or if you are answering an office phone. ‘I’m in the post office at the moment, and I just needed _’įormal and Informal Email Phrases Starting with Greetingsħ Simple Examples of Business Email Writing in English.It is good to specify where you are calling from, if you feel it may be helpful to the person you are calling. This would probably be used in a business context mainly, but could sometimes be helpful in an informal conversation too. Polite Expressions in English: Words, Phrases and Questions If answering a business call, start by introducing yourself or if the caller fails to identify themselves, then you could ask them to state who they are by using the following phrases: How to introduce yourself in English: Tips and Phrases List of Sentence Connectors in English with Examples!ĭifference between Connect, Contact, Conduct and Communicate Skype English Lesson with a native AMERICAN or BRITISH teacher ›› It also a good idea to practise words, phrases and vocabulary that you might need to use, before the call! So to help you out a little, here is a list of commonly used phrases: Using phrases like these will help you to have a more successful phone call, and may save you from any problems later on. ‘Would you mind spelling that for me please?’.‘Could you speak a little more slowly please?’.It is absolutely fine to use phrases like: It’s fine to use less formal phrases in these conversations, such asĪnother useful thing to remember is, it’s better to ask for help or clarification when you’re having a telephone conversation, than to pretend you understand something that you didn’t. If it is more of an informal phone conversation (speaking to a friend, family member, close work colleague or even a friend of a friend), then a high level of formality is usually not required, but you should still speak with a polite manner, as it is seen as respectful.
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